About Us
NCM have been established since 1997, founded to support people with acquired neurological damage (i.e. brain & spinal cord injury). In 1997 this level of support was almost unheard of but has since become an integral and incredibly important element of supporting people with acquired neurological damage.
One of the UK’s leading Case Management companies
Our development has been exciting, at times challenging, but overall incredibly satisfying. As one of the few leading Case Management companies in the UK, it has been fulfilling to see our referrals increase, our level of service increase and most of all, it has been a pleasure to see our clients develop with us and benefit from the growth NCM have gone through.
We endeavour to provide a non-discriminatory service to people with acquired neurological damage i.e. brain and spinal cord injury for all ages from children to older people in a domiciliary setting. Our goal is to empower them to develop their full potential and enrich their lifestyle through providing a comprehensive client focused service.
our core values
We endeavour to provide a non-discriminatory and empowering service to people with acquired neurological damage for all ages from children to older people in a domiciliary setting. To achieve this, we have outlined our core values.
COMPASSION
Developing empathetic, respectful and dignified relationships central to our clients
INTEGRITY
Guaranteeing honesty and fairness, by demonstrating a consistent ethical and moral approach to all health and care decisions
CLIENT CENTRED
Putting the client at the centre of all care decisions and creating meaningful experiences to foster loyalty.
QUALITY
Maintaining high standards by providing a safe, and effective service.
COLLABORATIVE
Working together to achieve the best care and rehabilitation outcomes.
EMPOWERING
Empowering clients to take control of their own lives and achieve their potential.
Our History
1996
1996
Carol Collins attends inaugural meeting of British Association of Brain Injury Case Managers (BABICM)
1997
1997
Carol Collins established as an independent Case Manager and Occupational Therapist
2001
2001
Worked with 100th client
2002
2002
Moved to Bury Road practice employing case manager and administration staff
2002
2002
Carol was co-author of the acquired brain injury chapter in ‘Occupational Therapy and Physical Dysfunction’ publication which is frequently used in the training of occupational therapists.
2002
2002
Appointed an umbrella body for Criminal Records Bureau Disclosures (now Disclosure and Barring Scheme)
2003
2003
Carol Collins achieves advanced membership of BABICM
2003
2003
Carol co-opted on to BABICM Professional Standards Group
2004
2004
Started trading as Northern Case Management
2005
2005
Incorporated as a Limited company
2005
2005
Register with Commission for Social Care Inspection (CSCI)
2005
2005
Carol Collins appointed to BABICM Council
2006
2006
Moved to new bigger premises at Brenton Business Complex, Bury
2006
2006
5th Case Manager appointed
2007
2007
Training Coordinator appointed to manage training for own staff and offer training solutions to other organisations and Deputies
2007
2007
Lease on 2nd Unit in Brenton Business Complex signed
2007
2007
NCM’s 10th Anniversary
2008
2008
CSCI rated 3 star quality rating – This means the people who use this service experience excellent quality outcomes
2008
2008
NCM appoints 10th Case Manager
2010
2010
Lease on 3rd unit in Breton Business Complex signed
2010
2010
Spinal injuries Association – Gold Corporate Partner – Team run the Great North Run and raise over £3800
2010
2010
Leeds office opened
2010
2010
BABICM Competency Framework for Brain injury Case Management launched, Carol Collins acknowledged as contributor as part of her role in the Professional Standards Group
2012
2012
NCM appoints 20th Case Manager
2012
2012
15th Anniversary
2013
2013
NCM works with 500th client, currently working with over 200 clients and managing and/or employing over 270 support workers
2013
2013
Carol Collins appointed BABICM Chairperson
2013
2013
BABICM Standards for Case Management Practice launched, developed by the professional standards group
2013
2013
NCM Serving on the committee of a local group of Headway and provides a number of therapeutic sessions each year for Headway members
2014
2014
Employed dedicated Case Manager Supervisor
Testimonials
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